Customer Service Team
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Recent activity by Customer Service Team-
Does the UV need to be switched off on my Eazypod during the cleaning cycle?
The UV stays on throughout the process and no harm comes to the UV or the unit.
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Can you retro fit an Eazypod?
No, it is not possible to retrofit an Eazypod. You can however retrofit a Nexus.
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EazyPod Automatic does not close waste valve
You will find out that the circulation pump will not switch on and the green and amber light are both illuminated. Remove the unions from the waste valve and check for any blockages. Check the fus...
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EazyPod Automatic does not drain to waste
Check that the 1” ball valve on the EazyPod Automatic is in an open position. (You can check this by removing the union end from the waste valve) Is cleaning cycle fully operational. From initiati...
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There is no power/does not initiate cleaning mode to my Eazypod automatic control box.
Check the wiring is correctly installed. Seek advice from a suitably qualified electrician if in doubt. Check the mains connection to the control box. Check the connection at the mains power and c...
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Too much maintenance, poor clarity, or EazyPod overflowing
Make sure that you haven’t exceeded the maximum flow rate. Please ensure that the EazyPod has gone through a minimum of 2 to 3 cleaning cycles.
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The pond gets dirty after cleaning my Eazypod
Check that you have turned your circulating pump off, so that the dirt in the K1 Micro hasn’t returned to the pond.If the K1 Micro appears to bubble (boil) above the outlet water level during clean...
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The K1 Micro doesn’t move well during the cleaning cycle
The air pump is either not powerful enough or there isn’t enough water in the EazyPod. Check all air fittings and line for leaks. Make sure you haven’t inadvertently added more K1 Micro than the 18...
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The K1 Micro doesn’t move well during the cleaning cycle
The air pump is either not powerful enough or there isn’t enough water in the EazyPod. Check all air fittings and line for leaks. Make sure you haven’t inadvertently added more K1 Micro than the 18...
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My K1 Micro stays on the surface of the water in my Eazypod and will not sink
The K1 Micro when brand new is buoyant and will want to float on the surface of the water. This is perfectly normal. As soon as fish have been added to the pond it takes the K1 Micro approximately ...