Customer Service Team
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Recent activity by Customer Service Team-
Can I place Pure Pond straight into the pond?
Yes, but a Bomb is better to drop straight into the pond as it is a large, gel ball. Pure Pond is small, so if you have water movement and fish it will travel around the pond, when it is best in a ...
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Can I use all three Pure Pond products?
Yes, Gel to start your filter, Bomb for rapid bacteria replacement, and Pure Pond for regular addition and maintenance.
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What’s the difference between Pure Pond, Pure Pond Bomb and Filter Start Gel?
Filter Start Gel should be used to kick-start brand new filters, or existing filters which have changed to brand new biological media. Pour the gel directly over the media. Pure Pond is a maintenan...
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What is Nexus Automatic?
The Automatic is a separate system which can be fitted to Nexus filters, to enable automatic cleaning. By combining timers and automatic valves, Nexus can be converted and set to clean itself, as l...
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Do I need an airpump for NexusPlus?
Yes, it powers the moving bed biological filter and is also vital to the cleaning process. You need an Evolution Aqua Air Pump 75 for a Nexus 220 and an Air Pump 95 for a Nexus 320. If you increase...
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How much water is sent to waste in a K+Advanced Filter?
Approx 135L of water is sent to waste in a 20" FilterApprox 240L of water is sent to waste in a 24" FilterApprox 435L of water is sent to waste in a 30" FilterApprox 660L of water is sent to waste ...
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What are the dimensions of the K+Advanced Filter with the Blower attached?
To view the dimensions of the K+Advanced Filters with the blower attached, click the link below.K+Advanced Filter 20"K+Advanced Filter 24"K+Advanced Filter 30"K+Advanced Filter 36"
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If I was to run 2 Tempest Filters split evenly off one pump feed at 10000ltr/h would this then equal the optimum flow rate of 5000ltr/h through both Tempests?
Yes, splitting the flow rate from a 10,000 Varipump through two Tempest filters is fine, as in theory, it will provide a flow rate of 5,000 lph through both filters. However, we recommend installin...
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How to make sure your pond is ready for winter?
Remove Debris: Regularly clear leaves and organic matter to prevent sludge that can harm fish and impact water quality. Filters & Pipework: Fully clean filters to avoid sludge build-up that cou...
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Is there any way to recycle your Detox dechlorinator?
The activated Carbon inside the Evolution Aqua Detox de-chlorinator itself isn't classified as special waste under UK Special Waste Regulations 1996 and can be disposed of by landfill at an approve...