Customer Service Team
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Recent activity by Customer Service Team-
Can I install Tempest on a skimmer line with the return below water level?
The tempest can be installed with the return below the water line as it returns the water back to the pond under pressure. We would recommend fitting a one way valve between the filter and the pond...
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What parts come inside the box with the Tempest?
The Tempest arrives pre-filled with 7 litres of K+Media. You also receive the waste valve assembly, which simply screws onto the bottom of the filter, two slide valves and connection pipes which mu...
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Can the inside of the Tempest filter be cleaned?
The white end caps at the top and bottom of the filter are glued on. It is possible to unscrew the waste valve assembly at the bottom of the filter once the pump is turned off and the filter has be...
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Why is the waste valve assembly leaking on my Tempest?
Check the O-ring is seated correctly on the inside of the waste valve assembly. Also please check for any visible damage to the O-ring, as wear and team might also be a cause.
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Why does the waste water not drain when the tap on the waste valve assembly is open on my Tempest filter?
The white end cap at the bottom of the filter may be full of waste. It is possible to clear this by switching off the pump and unscrewing the waste valve assembly, allowing you to clear the blockage.
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Why is the K Plus Media is not agitating freely in my Tempest Filter?
It will take a few days before the media starts to behave as it should. During this time it is likely to clump together and not agitate freely during cleaning. This will only last a few days.
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Why is the K Plus Media not cleaning in my Tempest Filter?
1. Check the air valve is not blocked.2. Check the slide valves are fully closed.3. If the media is very dirty this may cause the pack to clump together.Multiple cleans should clear this.4. If the ...
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What are the specifications for K Plus Media?
K+Media is designed and manufactured by Evolution Aqua. This advanced media, with its innovative design and class leading surface area provides enhanced biological and mechanical filtration. As Evo...
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How can I extend the draining time of my Eazypod Automatic?
To extend the time that the waste valve is open you can change the setting on one of dials on the timers inside the auto box. The bottom dial on the right hand timer is set at 30%, if you change th...
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Why is the media in my Eazypod sitting high up and water is flowing down the overflow channels?
This problem occurs when the media is very blocked and the water can’t flow through it easily. The filter needs to be cleaned, preferably at least twice to flush the dirt out. This problem may occu...