Customer Service Team

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Recent activity by Customer Service Team Recent activity Votes
  • Official comment
    1. Community
    2. General Discussion
    3. Nexus filtration

    Hello Grimwell2812. Essentially in a gravity fed situation, the pump is positioned immediately after the Nexus, and as such has a constant ‘flooded’ connection.  As the Nexus has an overflow/bypass...

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    • Customer Service Team
    • 0 votes
    1. Pond FAQs
    2. Nexus
    3. What is Nexus Automatic?

    Hi SimonThe generally accepted practice is that when you keep ornamental fish, whether in a pond or in an aquarium, to keep the water fresh, around 10% of the volume of the water in the pond should...

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    • Customer Service Team
    • 0 votes
  • Official comment
    1. Community
    2. What Can We Do Better?
    3. The Surge Filter

    Dear Martin,Thank you for your detailed and honest feedback — we truly appreciate your long-standing support and loyalty to Evolution Aqua.TempestWe’re really pleased to hear how well the Tempest h...

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    • Customer Service Team
    • 0 votes
  • Official comment
    1. Community
    2. Product Improvement
    3. Tempest

    Hi Gareth, thank you for your feedback. We will keep it on file for future product improvement. In the meantime, please read this article to help you fix your Air Inlet issue. Thank you. 

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    • Customer Service Team
    • 0 votes