Customer Service Team
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Recent activity by Customer Service Team-
Do I need to turn my UV off when dosing my pond with Pure products?
No, you don't need to turn your UV off when dosing your pond with Pure Pond products (Pure Pond Balls and Pure Pond Bomb). You will need to turn it off when using the Pure Filter Start Gel and foll...
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What is the expiry date of PURE Pond?
PURE Pond has a shelf life of 2 years. There is a label on the bottom of the tub which clearly displays the expiry date and batch number. Please store all PURE products out of reach of children, in...
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Do I put the gel in when dosing the pond with the Pond Bomb or Pure Pond?
Yes, the gel is fine to apply to the filter. You can add the Pure Pond bomb as part of the start up process of your pond.
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What temperature is Pure effective at?
If water temperature is below 10°C, Pure is less effective. As Pure contains natural bacteria and enzymes it will be more effective as temperatures rise.
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Can I overdose my pond with Pure?
No, but the bacteria inside Pure is aerobic (oxygen demanding,) so adding far too much Pure may deplete a pond’s oxygen levels, unless sufficient water movement and aeration is in place.
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I haven’t got a filter. Can I still use Pure?
Yes, Pure can be added to a wildlife pond or static water feature with no problems.
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Where can I buy Pure Products?
Every Evolution Aqua stockist will either have them in stock, or can order them in.
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Is Pure safe for wildlife?
Yes, Pure is 100% safe for fish, amphibians, invertebrates, bathing birds, and mammals visiting the pond to drink. But wash hands after use, keep out of reach of children and don’t ingest it.
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Does Pure leave anything behind?
Yes, Pure Pond shrinks as bacteria is released, and a small bead about 5mm in diameter will remain. It is safe, and can be removed, or left in the filter with other biological media. Pure Pond may ...
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Will my fish eat Pure, and will it harm my fish?
Ravenous Koi carp may eat Pure Pond if you offer it to them as if you were feeding them. Pure is only made up of beneficial bacteria and gel, but fish eating it should be discouraged.