Customer Service Team
- Total activity 699
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 4
- Subscriptions 346
Articles
Recent activity by Customer Service Team-
Can you maintain and service an "Essential Series Ball Valve"?
Yes you can access the bush inside the ball valve and even remove and clean the ball if needed. To do this you can use the handle as a way to unscrew the bush by following these steps:Pull the hand...
-
How do I register my product to be covered with the warranty?
You can register your product online by clicking this link. You can also find a copy of the warranty card in your product installation manual, usually located toward the back pages of the manual.
-
Can an "Essential Series Ball Valve" be used on a Nexus filter?
You cannot screw an "Essential Series Ball Valve" into a ball valve connected to a Nexus Filter. The threads on the collars are different. COMPATIBLE WITH NEXUS FILTERS (With pale blue coloured han...
-
How to get in touch for technical support?
You can contact our technical support team by clicking on this link Submit a ticket and select the "Technical Enquiry" field you will then be able to add your information and upload any images, vid...
-
What type of replacement bulb do I need for my evoUV clarifier unit?
The replacement bulbs for our evoUV units are T8 UVC bulbs with a G13 fitting. Depending on your specific model, the required wattage may be 15W, 25W, 30W, or 55W. Please refer to your unit’s speci...
-
How do I clean my Tempest?
The Tempest polisher is easy to install and is simple and quick to clean. During the cleaning process, air is drawn into the vessel as it empties which causes the water to agitate, effectively clea...
-
Can I retrofit the new Waste Assembly Valve on my Tempest?
Yes, you can use the new Waste Assembly Valve on any Tempest models. The new Waste Assembly Valve can be purchased from your local Evolution Aqua dealer on directly from our online store by clickin...
-
Can I hard pipe the waste assembly valve of my Tempest?
Yes, it is possible to hard pipe the waste assembly valve of the Tempest using the following connector:Connector Item Code: K82-23-33This connector is available from your local EA dealer or directl...
-
How do you know if your UV light is working?
You can check if your UV light is working by observing the locking nut. When the UV bulb is operational, the locking nut will emit a visible glow. This glow is most noticeable in darker conditions....
-
Download our products images and information
You can download all our product images and information using our Evolution Aqua Google Drive. Please contact our marketing team using marketing@evolutionaqua.com to request access.