Customer Service Team
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Recent activity by Customer Service Team-
I have an Ammonia and / or Nitrite reading.
A typical filter can take approximately 8 weeks to mature. During this time Ammonia and Nitrite levels will rise and fall. This process can be accelerated by using PUREPOND. If you still experience...
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My filter media has gelled / stuck together in my K+ Advanced Filter
Switching the Air Blower ON and OFF 2 or 3 times and performing multiple rinses can free up media. Performing a backwash prior to following the cleaning instructions can free up the media. Operati...
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Above normal or excessive force is needed to operate the multi-port valve of my K+ Advanced Filter
Scoring or jamming with foreign matter or debris. If this condition persists after rinsing, disassemble the valve to clear. Continued operation may result in leaking due to damage to the multi-por...
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Why do I need to clean my filter more often?
Too much algae. Excessive water flow and pressure. Check pump size. Overloaded with fish. Excessive feeding. Filter blocked through calcium.
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Why is my water dirty when I'm using a K+ Advanced Filter?
1. Insufficient filtration time2. Low flow3. Dirty filter requires rinsing and backwashing4. Pump has blocked.5. Inlet line is blocked.6. Pump is not primed.7. Incorrect water chemistry. Check pH a...
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How often will the K+ Advanced Filter needs cleaning?
Typically in summer, the filter will require cleaning once or twice a week, however, every pond is different and cleaning requirements will vary depending on stocking density, exposure to sun and o...
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What is the maximum flow rate of the K+Advanced Filters?
The maximum flow of the K+ Advanced Filter is dictated by the pond size, there is no maximum flow rate specified, however we advise optimum flow rates.
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Can I fit a K+Advanced Filter on a surface skimmer?
Yes, the K+Advanced Filters are ideal for use on skimmer lines.
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Can I use the K+Advanced Filter as a stand alone filtration system?
Yes, the K+Advanced Filters are designed to be used with or without a pre-filter.
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Do I need to use a pre-filter with K+ Advanced Filter?
Whilst a pre-filter such as the Cetus Sieve will reduce the cleaning frequency of the K+Advanced Filter, it is not a requirement. Blog: Perfect combo - Pre-filter & Pressure Filter from Evolution A...