Customer Service Team
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Recent activity by Customer Service Team-
How often should I change the UV bulb of my evoUV Steriliser on my aquarium?
For optimum sterilisation results change the bulb every six months.
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Should I store my varipump in winter?
If there is a chance that the water will freeze over and restrict the flow, then you should take it out of the pond and dry it out. Store it over winter in a dry place, then reconnect the pump agai...
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What fittings do I need to reduce the Varipump from 2" to 1.5" Pressure Pipe?
For a 20,000 and 30,000 Varipump you will need to connect a 2” single union, threaded female to plain female Ea code: K82-76-66. You will then need a Plain Reducing Bush-2" to 1.5" Ea Code: R81-063
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My Varipump has a plug, can I cut the plug off?
You may find that your Varipump has a two pin plug - cutting the plug will not void your guarantee.The plug can be cut off and wired into a safe, compliant, outdoor electrical system, with an RCD c...
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What fittings do I need to connect the Varipump to pressure pipe?
To attach 2” pipework to the Varipump 20,000 and 30,000, you would need to use a 2” single union, threaded female to plain female, EA code: K82-76-66.You can then glue 2” pressure pipe directly int...
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Are Varipumps self-priming?
No it is not self-priming. It will need to be placed below the water level.
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A fault code is displayed on the Varipump controller
The controller can display a fault code if the pump develops a problem. Download the fault code troubleshooting guide at the bottom of this page to identify the issue. If your Varipump was manufact...
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How long is the Varipump guarantee?
This product is guaranteed against defects in material and workmanship for two years from the date of purchase, under normal usage. The guarantee DOES NOT APPLY in case of improper use, negligence,...
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Why is my Varipump noisy?
Verify airtight plumbing on the suction plumbing especially fittings! Clean out leaves or other debris from basket strainer (if applicable). Increase pipe size where possible. Decrease suction pip...
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My Varipump has no flow?
Check the pump is wired correctly, the fuse has not blown and the pump his switched on at the controller. If using the pump dry, make sure it is primed Ensure any valves in the pipework are open I...