Customer Service Team
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Where can I find the serial number on my Nexus, K+ Advanced Pressure Filter, Varipump and Airpump?
Nexus SeriesYou can find the serial number located on the control panel (top left). K+ Advanced Filter You can find the serial number located at the bottom of the filter. VaripumpThe serial number ...
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Is PURE Sludge Bomb safe around cats, should they drink from the pond with it in?
Our PURE Sludge Bomb product is completely safe for pets, including cats, when used as directed. The beneficial bacteria in our formula are non-toxic, naturally occurring microorganisms commonly us...
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How Long will the Detox Dechlorinator Last?
Each pond application will be different, but as a guide, you can use the calculation below to give you an indication. Longevity calculations - 5,000 litre pond size and using a 12-inch Detox Dechl...
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Why is the Air Inlet leaking on my Tempest?
Over time, some small grit or dirt can get trapped inside the non-return valve of the Air Inlet, causing it to leak as it can not fully close and let a small amount of water through. To resolve thi...
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What are the Air Pump requirements for Nexus?
You can increase the biological capacity of your Nexus+ by adding additional K+ Media into the outer chamber. However you will need to ensure that you have the correct size of air pump to enable th...
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What is the shelf life of PURE products?
As of June 24 we improved all our PURE products to have a shelf life of 3 years.
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What is the black plastic disc used for that is supplied with the evofeeder automatic?
The black plastic disc helps to manually adjust the angle and the feeding amount depending on the pellet size being used on the evofeeder. It can be pushed part way into the centre hole inside the ...
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What is the purpose of the blue plastic wire in the centre of the impellor?
It spins when food is being dispensed to prevent the food from clogging.
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How do I turn off my evofeeder?
To switch off the unit, you will need to remove the battery.
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I have an EvoFeed Automatic that I purchased before 2021. How do I adjust the throwing distance?
On models manufactured before 2021, the evoFeed Automatic throwing distance can be adjusted using the switch located on the circuit board inside the base of the feeder. Use this instruction manual ...