Customer Service Team
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Recent activity by Customer Service Team-
What can I use to mount the Detox Dechlorinator?
We would recommend using our 4" Pipe Clips. They are available to purchase from our parts store: https://evolutionaqua.com/tube-clips
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What fittings come with the Detox Dechlorinator?
The Detox comes with hose fittings to attach your Detox to standard hosepipe.
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What should I do when the dechlorinator is not in use?
Store it vertically and allow the water to drain away. Store in the dark to prevent algae growth.
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Will the dechlorinator remove Chloramine?
Detox has been designed and tested for removing chlorine only, it will remove other impurities such as chloramine, bromine, malachite green, dyes, colours, humic acids, organics, proteins, antibiot...
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Can I install a tap / valve after the Dechlorinator or throttle it back, downstream of the unit?
No, installing a tap after the unit is the number one cause of leaks and damaged units. Detox is tested to withstand average mains water pressure, but if a tap / ball valve is installed after the u...
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Are Detox Dechlorinators ice proof?
No, Detox should not be left outside in winter with water in it. It is likely to crack. Instead, drain the unit and store vertically in an ice free environment.
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Training materials and video tutorials
Pond Products Installation & Training Manual A guide to Evolution Aqua Pond Products. 169-page document covering product information, specifications, installation, dimensions and maintenance. Can b...
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Stay Updated on New Products, Features and Promotions
We announce new products, features, and updates through your local Key Account Manager. Dealer - Email Distribution List You can stay informed about the latest products and marketing initiatives by...
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How to get in touch for technical support?
You can contact our technical support team by clicking on this link Submit a ticket and select the "Technical Enquiry" field you will then be able to add your information and upload any images, vid...
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Supporting Our Dealers and Ensuring Clarity for Consumers
At Evolution Aqua, we’re committed to providing high-quality aquatic products and strong support to our dealers’ network, who play a vital role in serving our end-consumers. How We Support Our Deal...