Customer Service Team
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What size evoUV do I need for my pond?
For help choosing the correct UV that is suitable for your pond. Please see the table below.
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My pond water is not clear, is this due to the evoUV not working correctly?
Koi, goldfish and other pond inhabitants can cause murky water by stirring up the bottom of the pond. This murky water should not be confused with suspended algae. Always check all your pond filtra...
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My green water isn’t clearing. Why?
Check that bulb is connected properly, and that the unit is wired in correctly, and on. UV should be on for 24 hours per day. Consult the recommended flow rates on the packaging. If water flow thro...
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What is an evouv quartz sleeve?
It’s a tube that looks like it’s made of glass, which separates the pond water running through the unit, from the bulb. It’s very delicate, like glass, and should be handled with extreme care. Quar...
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Are the bulbs and quartz sleeves pre-fitted on an evoUV?
No, we encourage the user to gain experience in fitting the UV bulb and quartz sleeve, as they will need to do it every year in the future when they replace old bulbs with new. There are fitting in...
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How often do I need to replace the lamp on an evoUV?
We recommend changing the lamp at the beginning of each year.
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How do I replace the ballast box on an evoUV?
To learn how to change the ballast on a 15W/25W, watch the video below.
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Which side is the inlet and outlet on my evouv?
The inlet and outlet can be installed either left (Inlet) to right (Outlet) or right (Inlet) to left (Outlet).
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How do I replace the ballast box on an evoUV?
To learn how to change the ballast on a 15W/25W, watch the video below.
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What do I need to reduce a 110W evouv from 2" to 1.5"
If you intend to use flexible hose, you would need: 2 x 2-1.5’’ reducing bushes – EA Code: R81-063 2 x 1.5’’ pressure to waste sleeves – EA Code: M35-050 2 x 1.5’’ solvent hosetails – EA Code:HOSET...