Customer Service Team
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Recent activity by Customer Service Team-
Is pond water safe to water the garden/vegetables if you have used PURE products?
Waste water from a garden pond is great for the garden, full of nutrients. The bacteria in the Pure products is also beneficial to the plants, but it doesn't really hang around in the water column...
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How do I backflush / backwash a Nexus?
From time to time, you may find that the level of water in the inner chamber overflows and the normal cleaning procedure does not prevent this happening. At this point it may be necessary to carry ...
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How to plumb your Tempest with flexi-hose
If using flexible hose you will need to fit a reducing sleeve (EA Code: M35-050) and a 1½" solvent stepped hosetail (EA Code: HOSETAIL15) inside each ball valve.
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How Do I choose the Right Air Pump for My Pond?
Take the guesswork out of choosing the right pond air pump. Simply enter your pond details: Pond volume, depth, temperature, fish stock density and safety margin. Get instant recommendations for th...
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I’m shutting down my pond – how do I access and clean the media in my Tempest or Surge filter?
Note: Regular cleaning usually prevents the need for deep cleaning. Do not add extra media—your filter already contains the correct amount.Tempest PolisherTurn off the pump.Unscrew the top cap to a...
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Why is the flow on new evo110 now parallel when it used to be linear?
Because they used to flow around the tubes at the same incoming flow rate, now they come in at 5,000lph and split over each bulb so 2,500lph over each bulb. This is more effective as more contact t...
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How to request a product return and credit?
If you need to return a product, please follow these steps.1. Complete the Online Credit Request FormClick the link below to fill out the Credit Request Form online.Provide all necessary details: D...
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How to find you nearest EA stockist?
Please see this link and refer to the below video to understand how to use our stockist locator.
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Why should I oxygenate my pond before a thunderstorm - especially when using PURE Bacteria?
Why could thunderstorms put my pond at risk?Thunderstorms often follow long, hot, and dry spells—conditions that already reduce dissolved oxygen in pond water. Warm water holds less oxygen, and sta...
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What are the dimensions of Pressure Pipe?
Evolution Aqua pressure pipe is available in 2 metre lengths (6 metre lengths are also available on request).Our grey PVC-U pipe complies to BS EN 1452 / BS3506. Please note, we only advise using p...