Customer Service Team
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Activity overview
Latest activity by Customer Service Team-
Customer Service Team created an article,
Is pond water safe to water the garden/vegetables if you have used PURE products?
Waste water from a garden pond is great for the garden, full of nutrients. The bacteria in the Pure products is also beneficial to the plants, but it doesn't really hang around in the water column...
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Customer Service Team commented,
Official comment Hello Grimwell2812. Essentially in a gravity fed situation, the pump is positioned immediately after the Nexus, and as such has a constant ‘flooded’ connection. As the Nexus has an overflow/bypass...
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Customer Service Team created an article,
How do I backflush / backwash a Nexus?
From time to time, you may find that the level of water in the inner chamber overflows and the normal cleaning procedure does not prevent this happening. At this point it may be necessary to carry ...
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Customer Service Team created an article,
How to plumb your Tempest with flexi-hose
If using flexible hose you will need to fit a reducing sleeve (EA Code: M35-050) and a 1½" solvent stepped hosetail (EA Code: HOSETAIL15) inside each ball valve.
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Customer Service Team created an article,
How Do I choose the Right Air Pump for My Pond?
Take the guesswork out of choosing the right pond air pump. Simply enter your pond details: Pond volume, depth, temperature, fish stock density and safety margin. Get instant recommendations for th...
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Customer Service Team created an article,
I’m shutting down my pond – how do I access and clean the media in my Tempest or Surge filter?
Note: Regular cleaning usually prevents the need for deep cleaning. Do not add extra media—your filter already contains the correct amount.Tempest PolisherTurn off the pump.Unscrew the top cap to a...
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Customer Service Team commented,
Hi SimonThe generally accepted practice is that when you keep ornamental fish, whether in a pond or in an aquarium, to keep the water fresh, around 10% of the volume of the water in the pond should...
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Customer Service Team created an article,
Why is the flow on new evo110 now parallel when it used to be linear?
Because they used to flow around the tubes at the same incoming flow rate, now they come in at 5,000lph and split over each bulb so 2,500lph over each bulb. This is more effective as more contact t...
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Customer Service Team created an article,
How to request a product return and credit?
If you need to return a product, please follow these steps.1. Complete the Online Credit Request FormClick the link below to fill out the Credit Request Form online.Provide all necessary details: D...
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Customer Service Team created an article,
How to find you nearest EA stockist?
Please see this link and refer to the below video to understand how to use our stockist locator.