How to request a product return and credit?

If you need to return a product, please follow these steps.

1. Complete the Online Credit Request Form

Click the link below to fill out the Credit Request Form online.

Provide all necessary details: 

Dealer - Product Return Form 

2. Await Confirmation

Please allow up to 5 working days for an initial response confirming receipt of your request.

3. Customer Returns Number (CRN)

Wait for a Customer Returns Number (CRN) from us before returning any products.

5. Prepare Your Return

Most products will be collected by our couriers, or in some cases inspected by your Key Account Manager.

If we request a return, package the product carefully and clearly label it with the CRN.

Returns should be sent to:

Evolution Aqua Group  
Evolution House  
Kellet Close  
Wigan, Lancashire  
WN5 0LP  
Returns Department c/o Goods-In  
Receiving Hours: 7:30am–3:30pm Mon–Fri

Important notes:

• Items returned without a CRN cannot be processed and may be disposed of after 7 days.
• Submission of the form and assignment of a CRN does not guarantee a credit — all returns are subject to inspection.
• For warranty claims, proof of purchase is required.
• For electrical items that are to be disposed of without return, we will require a clear image with the power cable/plug removed before issuing credit.
• Collection and re-stocking fees may apply for customer order errors or unwanted items.

For assistance, visit www.evolutionaqua.com or call +44 (0) 1942 216 554.