Customer Service Team
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What’s the difference between Pure Aquarium and Pure Aquarium Bomb?
Pure Aquarium Bomb is best for set-up of a new aquarium and filter, and Pure Aquarium is best for regular addition and long term maintenance. Adding Pure aquarium into long established aquariums sh...
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Can I overdose with PURE Reef Balance?
No, but the bacteria is aerobic, meaning it requires, and uses, oxygen. There would be a risk of oxygen levels being depleted if massively overdosed. Aquariums running protein skimmers and with hig...
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Will using evoUV steriliser make my fish completely disease free?
No. The evoUV can only ever be effective on the water borne life stage of some diseasepathogens. It is not effective on any disease which is already on the fish’s body and doesnot have a mobile, wa...
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How often should I change the UV bulb of my evoUV Steriliser on my aquarium?
For optimum sterilisation results change the bulb every six months.
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How does PURE Aquarium work?
Bacteria are suspended in the ball until placed into aquarium water. When fish go in, ammonia is produced, and the bacteria leave the ball to feed on the fish waste. The ball shrinks and the bacter...
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Product warranty period
If your product develops a fault under warranty, a valid proof of purchase will be required to make a claim. You must first contact the original place of purchase for a warranty claim. It is impo...
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Return policy
Website Returns Please carefully read and follow the instructions below: If I change my mind and no longer want the items I have ordered? If you are not happy with the items you receive or you chan...
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Individual product instruction manuals
Download instruction manuals for Evolution Aqua's pond and aquarium products here.
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Legacy instruction manuals
Pond & Aquarium products Product Category Product Name Download Link Air Pump Air Pump 2012 Download Cetus Cetus Manual Download Eazypod Eazypod Auto Manual Pre 2020 Download Eazypod Au...
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Shipping and delivery
We endeavour to process and ship all orders placed online within 2 working days. Working days are defined as Monday to Friday (excluding Bank Holidays and Christmas holiday periods).Orders placed o...