Customer Service Team
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Recent activity by Customer Service Team-
Do I need to turn evoUV Steriliser off if combining with medications?
Yes, this is because the Ultra Violet light may degrade the medication being administered tothe water. Read the instructions provided with the medication and take the manufacturer’sadvice.
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How often should I change the UV bulb of my evoUV Steriliser on my aquarium?
For optimum sterilisation results change the bulb every six months.
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Does PURE Reef Balance dissolve completely?
No, the opaque, white gel balls shrink down until a 5mm bead is left. This can be left I the system where it will act like biological media, or removed.
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Can I add PURE Reef Balance to a reactor?
Yes, reactors are a great way of providing flow to the bacteria, and dispersing the bacteria into media, and the main system. Pure Reef Balance will dissolve within hours of being added to a fluid...
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Where do I put PURE Reef Balance?
Ideally, place Pure Reef Balance inside the filter, in an area that will contain it. You may need to use a filter bag to keep it in one place. Areas of water flow are best, and if you have to, you ...
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How often should I use Complete Liquid Plant Food?
Directions are to dose daily, however weekly dosing calculations can be made, and still have great results with plants.
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I can’t see Pure Aquarium Bomb in the packaging. Are you sure there is something in there?
Yes, an interesting optical illusion happens when Pure Aquarium is placed in water – it turns invisible! Pour the contents into a fish catching net and you’ll see the ball, then tip into the tank..
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Is there any PURE Aquarium left over when I use it?
Yes, Pure Aquarium balls shrink down over time leaving a small 5mm bead. This can be left in the filter with other filter media, or removed and discarded.
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Can I overdose PURE Aquarium?
No, but it does contain aerobic (oxygen demanding,) bacteria, so strong surface agitation and/or aeration from an airpump and airstone is encouraged.
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Can my fish eat it PURE Aquarium?
Yes it is possible for a large fish to eat Pure. It is only gel and friendly bacteria, but it should be discouraged. For any fish that is large enough to ingest Pure Aquarium, either in its hydrate...